FAQ

Our service tenet is to design better products with trendy styles to bring customers a fresh and vibrant shopping experience. We also hope that the products can be sold all over the world and bring out the ultimate beauty for everyone in the swimming pool.

We work with talented people from around the world who share our vision and carefree atmosphere. We are a fresh, vibrant, effortless casual wear brand inspired by the beautiful colors of St. Barthélemy in the Caribbean.

How can I check the status of my order?

You will receive email notifications regarding the status of your order. If you are a registered customer, you can also find the status of your order in your profile.

(claim)

The statutory warranty period for the goods is 24 months.

Complaints will be resolved within 30 days of the date of application.

When can I receive my order?

Items usually ship within 2~3 business days after order and payment.

I bought the product and it doesn’t fit. Can I return an item?
Yes, returns are possible under certain circumstances. By law, private customers can opt out of the contract within 30 days of signing the purchase contract, e.g. by remote communication. through the Internet. However, the item must be in good condition, with no signs of use or wear, and in its original packaging. Goods must be sent to the following address: Industrial Concentration Zone, Guoji Town, Gaoyou City. Please do not send items cash on delivery, such items will not be accepted. Please notify us before shipping.

We also do not refund shipping costs if you return the entire order.

Where can I complain about a product?

First of all, please let us know and send us a properly filled complaint report (recall notification). And then we’ll agree on how to proceed.